I’ve never done any aerial, can I sign up for these classes?

Yes! Aerial arts are wonderful for building strength, flexibility, and stamina, even if you have no prior training. Come check out our Intro and Conditioning classes. You might be surprised how strong you actually are!

What should I wear to class?

We recommend breathable workout clothes that are tight-fitting, not baggy, because many of our classes - whether aerial, floor, or yoga - include inversions. Wearing tight-fitting clothes also prevents them from being caught by the apparatus. If you are taking an aerial class, we recommend dance or yoga bottoms that cover your legs to protect your skin.

For aerial students, we ask that you remove all jewelry and do not attend class if you have nail art that include any 3D designs or charms as these can be unsafe to wear while you are on an apparatus and may also damage the equipment. Please leave valuable jewelry at home as we cannot be responsible for the loss of personal belongings in the studio.

Shoes are not necessary for class and should be left in the cubby area.

What is the minimum age for adult classes? For Kids classes?

Adult classes are open for individuals 18 and above. Youth classes are open to children between 6 to 18. Classes for kids under 6 are available through our partner Head over Heels Gymnastics.

Can I bring my own silks?

We are working on logistics to set this up—we’d love for you to express yourself with your own silks! Get our latest updates by signing up for our newsletter here.

What level aerial class should I sign up for?

A description of each class can be found on our Aerial page. If you want to sign up for a class that is beyond the Intro level, you’ll need to meet the prerequisites outlined in the class descriptions. An instructor can approve you for class, or you can submit a video of yourself meeting the prerequisites to info@thehive-sf.com.

How do I purchase a class? Can I use PayPal? Can I pay in cash?

Classes can be purchased through our website or directly on Mindbody. At this time we only accept payment through credit cards on these platforms.

How do I purchase a gift card?

Simply let us know the lucky recipient’s email address, and we will take care of the rest. Gift cards can be purchased here. Gift cards expire 1 year after the purchase date.

Do you have discounts for students?

At this time we do not offer discounts. However, we may offer work-trade opportunities from time to time.

What is the difference between the three tiers of membership?

Memberships are a wonderful and economical way to enjoy the classes and facilities at The Hive SF. There are three tiers of monthly membership, the Single, Double, and Triple Stars.

The Single Star, at $199 a month, is our base-level membership. It offers 5 classes (at $40 each), unlimited open gym (valued at $149), and 5% off merchandise, events and workshops. This tier offers 43% off in savings.

The Double Star, at $299 a month, is our most popular membership. It offers 10 classes (at $40 each), unlimited open gym (valued at $149), and 10% off merchandise, events and workshops. This tier offers 45% off in savings.

The Triple Star, at $399 a month, is our ultimate membership for aerial enthusiasts. It offers unlimited classes, unlimited open gym (valued at $149), and 15% off merchandise, events and workshops. This tier offers 65% off in savings.

What is the refund policy?

All purchases are non-refundable, unless a class is canceled by The Hive SF. Classes canceled by us will be credited to your account for use for the same class, or any other class, at a future date.

How do I cancel a class?

Classes may be canceled or rescheduled 24 hours before the class begins. To cancel, sign into your account via Mindbody, and click “cancel” next to the class you wish to cancel. You may also cancel by calling our front desk, 24 hours before the class begins. You will receive an email confirmation for successful cancellations done by our staff.

What happens if I am late?

In order to enjoy your class to the fullest, and to be respectful to our teachers and other students, we ask that you arrive 5- 10 minutes early for your class if possible.

For Aerial classes: You may be admitted to class 10-15 minutes after a class has started, depending on instructor approval. There will be absolutely no admission into a class if you are more than 15 minutes late, no exceptions.

For Yoga classes: You may be admitted to class up to 5 minutes after a class has started. There will be no admission into a class if you are more than 5 minutes late.

Students who no-show or are late to class as described above will be charged for the class.

Do you have a waitlist?

If a class is full, you may join a waitlist and will be admitted should a spot become available when a student cancels. We will email students on the waitlist in their order of signing up when spots open.

Can I split a membership or class pack with friends?

Unfortunately, memberships and class packs cannot be split with friends.

Are class packs transferable?

Class packs are not transferable, no exceptions.

Do you offer make-up classes?

We do not offer make-up classes unless it is a workshop. If a class is canceled by The Hive SF, we will credit you for it and you may use the credit for the same class, or any other class, in a future date.

Do class packs expire?

5-packs expire in 6 months from the date of purchase. 10-packs expire in 12 months.

Your space is beautiful, can I rent it for private events?

Yes! The Hive SF can be rented for private events including wedding receptions, parties, company team building events, and product launches. To learn more, email us at hello@thehivesf.com

Can I rent this space for private training?

We offer open gym time as well as single-point rentals for training purposes. Contact us at hello@thehivesf.com for information about renting points for individual training.

I am interested in displaying my art on your walls, how do I apply?

We collaborate with local artists and rotate art displays on our studio walls. The proceeds from sales of these art will go directly to the artists, minus a small administrative fee. If you wish to have your art displayed, contact us at hello@thehivesf.com

Do you provide yoga mats?

We encourage you to bring your own mat. We do offer yoga mats for you to rent for $2 in the studio, provided that you sanitize and wipe the mat down after class. Don’t worry, we’ll provide the wipes and sanitizer.

Where do I park when visiting the studio?

Street parking is available in the North Beach neighborhood. There are also several nearby parking garages and muni and bus lines that stop close to the studio. Please see our Contact page for more information.

Do I have to wear a mask in the studio?

Masks are encouraged but not required in the studio.

Do I have to be vaccinated?

As of September 2023, you no longer need to show proof of vaccination to join class.

What do I do if I tested positive to COVID or have been exposed to someone who tested positive?

If you or someone in close contact has been tested positive for COVID, and you have been in our studio in the past 14 days, we ask that you email hello@thehivesf.com ASAP, with the subject line “COVID positive.”

What does The Hive SF do to protect students from contracting COVID?

In addition to implementing a mask and vaccination policy, we also:

• Provide hand sanitizers at the front desk as well as hand soap in our bathrooms.

• Regularly sanitize and clean our apparatuses and other equipment.

• Open doors and windows during training for ventilation.

• If someone who has been at our studio tests positive for COVID, an email will go out to all students who have come into contact with that person in the past 14 days.

You guys are awesome, can I work with you?

Awww, you’re awesome too! We’re always on the lookout for great instructors and staff. If that is you, shoot us an email at hello@thehivesf.com, and we’ll chat.